I have a washing machine again! Thanks to Miele for working with me the way they did. I know of no other appliance company that offers this level of customer service, consistently, as they do. As they have over the years. I have a $50 wedding ring and a grainy, 15-year-old t.v. I clip coupons and buy milk by the case to save 10%. But this Mercedes of washing machines is definitely worth every penny (many, many pennies).